Helpdesk

Deposit/Withdrawal

How do I deposit digital assets to GOPAX.CO.ID?
Log in to gopax.co.id In the [Dashboard] page, find the digital asset you want to deposit and click [Deposit]. You can confirm your wallet address he...
Thu, 10 Jan, 2019 at 11:21 AM
How to withdraw digital assets
Log in to gopax.co.id Find the name of the digital asset you want to withdraw on [Dashboard] page. Click [Withdrawal]. Enter the amount you want to withd...
Thu, 10 Jan, 2019 at 11:27 AM
I withdrew funds to the wrong address
If you send your digital assets to a wrong address, unfortunately, We cannot resolve this issue. Please check your wallet address carefully before transferr...
Thu, 10 Jan, 2019 at 11:27 AM
Can I deposit fiat currency
Fiat currency can be deposited. However, we only receive fiat currency in the form of Rupiah
Thu, 10 Jan, 2019 at 11:28 AM
I mistakenly transferred the wrong digital assets
We do not support the return of digital assets accidentally deposited into the wrong wallet. The nature of digital asset is that all transactions are final....
Thu, 10 Jan, 2019 at 11:28 AM
I sent funds to the wrong wallet address
We do not support the return of digital assets deposited into the wrong wallet. The nature of digital asset is that all transactions are final. Please chec...
Thu, 10 Jan, 2019 at 11:29 AM
Transferred funds are not showing up in my wallet
If you are yet to receive digital assets on our website, please check transaction progress and confirmations on the blockchain network [How to check tra...
Thu, 10 Jan, 2019 at 11:30 AM
How to check the transaction status of funds deposited to us
If you have not received digital assets on www.gopax.co.id even though the transaction status shows as 'completed' or 'success' on the e...
Thu, 10 Jan, 2019 at 11:32 AM
How to check transaction status of withdrawal requests
After making a transaction from our website to other exchanges/wallets, you may check the transaction status and the corresponding TxID on [History] page. I...
Thu, 10 Jan, 2019 at 11:34 AM
Forget or fail to insert Memo ID
Stellar Lumens, Mobius, Steem Dollar and select digital assets require you to insert your Memo ID in addition to your wallet address. Transactions will not ...
Thu, 10 Jan, 2019 at 11:36 AM