Helpdesk

2FA / OTP

Installing Google Authenticator (OTP)
We requires OTP (2FA) authentication to log in or withdraw funds. OTP (2FA) is an extra layer of security that requires not only a password and username, bu...
Thu, 10 Jan, 2019 at 10:51 AM
Google Authenticator sync error (OTP)
Your OTP/2FA authentication might not work properly because of the time set in your mobile device and the server are not in sync. Please refer to the guide ...
Thu, 10 Jan, 2019 at 10:52 AM
Deactivating Google Auth (OTP) [Able to access OTP]
In case you can access to your www.gopax.co.id account normally, and in need of deactivate and reset OTP due to switching to a new phone or other reasons, p...
Thu, 10 Jan, 2019 at 10:59 AM
Resetting Google Auth (OTP) [Unable to access OTP]
If you cannot access your account due to losing your mobile device or other reasons, and need to reset OTP, please submit the ticket by attach the following...
Thu, 10 Jan, 2019 at 11:12 AM