Helpdesk

Account

Freezing your account
If you suspect that your identity is stolen or your account is hacked, contact our Helpdesk immediately and submit a ticket for requesting to freeze your ac...
Wed, 9 Jan, 2019 at 5:00 PM
Unfreezing your account
Please submit the files below in order to reactivate your account: If you can access your account, please submit a ticket through Helpdesk with attachment...
Thu, 10 Jan, 2019 at 8:43 AM
How do I change my account password?
Log in to gopax.co.id Click on [Change Password] on the [Account] page Enter your current, new password, and confirm the new password then click on [...
Thu, 10 Jan, 2019 at 9:12 AM
Retrieving your password When You have a problem with login
Click on [Reset Password] in your log in screen Enter the e-mail address used when you signed up. Click on [Send an email authentication code] to rece...
Thu, 10 Jan, 2019 at 9:15 AM
Cannot receive e-mail verification code
Please check that your e-mail address is accurate. It may take up to 10 minutes for the confirmation e-mail to arrive. If 10 minutes have passed and the c...
Thu, 10 Jan, 2019 at 9:25 AM
Cannot complete Identity Verification
Please submit a ticket to our Helpdesk if you are unable to complete Identity Verification by following the ticket format below. Identity Verification ma...
Thu, 10 Jan, 2019 at 9:29 AM
Changing your e-mail ID
You cannot change the email ID you used to sign up to our service. To change your email, please delete your account and register again with your preferred e...
Thu, 10 Jan, 2019 at 9:59 AM
Deleting your account
※ Warning When deleting your account, we delete all your personal information making it irretrievable, so please decide carefully. You will not be able to d...
Thu, 10 Jan, 2019 at 10:37 AM