• Log in to gopax.co.id
  • Click [Helpdesk] at the bottom of the main page.

  • Click [Submit a ticket].

  • Insert the email address used for login to your account in our website and insert the password.
  • Input 6 (six) authentication code generated from your google authenticator.
  • Please write in title of ticket with type of report to be submitted to us. Our response may be delayed if you submit the ticket under different title of ticket.
  • Isi Fill out the required fields thoroughly. Please make sure you inform us of accurate information and files, otherwise the processing of your ticket will be delayed.
  • Fill out ticket subjet and description.
  • Click [Submit] to submit your ticket.


*We respond to tickets in the order of urgency. We will do our best to handle your requests as soon as possible.