If you are yet to receive digital assets on our website, please check transaction progress and confirmations on the blockchain network


[How to check transaction status of withdrawal requests]


If you did not receive digital assets even though a fixed number of confirmations were made and the transaction status on the blockchain network shows as 'completed' or 'success', please submit a ticket to our Helpdesk by giving the title "Checking the Deposit Transaction Status". Our response may be delayed if you submit a ticket with a different category, or the information you provided is inaccurate.


[Required information

- Withdraw address
- Destination address
- TxID
- Screenshot of the sending transaction