Please submit a ticket to our Helpdesk if you are unable to complete Identity Verification by following the ticket format below.

Identity Verification may be delayed or denied if the accompanying information fail to meet our requirements, so please ensure that your information is accurate.

The ticket format can be found below:
- ticket title: Cannot Complete Identity Verification.
- Body text: (1) The email address you used to log in to our website; (2) please write and describe the problem that You cannot complete the identity verification.