If you suspect that your identity is stolen or your account is hacked, contact our Helpdesk immediately and submit a ticket for requesting to freeze your account.

The ticket format can be found below:

- ticket title: Freeze my GOPAX Indonesia account.

- Body text:

   (1) The email address you used to sign up to our website

   (2) Recent trade history (type & amount of digital assets traded)

   (3) The reason for freezing your account

Our response may be delayed if you submit a ticket under a different category/title, or the information you provided is inaccurate.