If you suspect that your identity is stolen or your account is hacked, contact our Helpdesk immediately and submit a ticket for requesting to freeze your account.
The ticket format can be found below:
- ticket title: Freeze my GOPAX Indonesia account.
- Body text:
(1) The email address you used to sign up to our website
(2) Recent trade history (type & amount of digital assets traded)
(3) The reason for freezing your account
Our response may be delayed if you submit a ticket under a different category/title, or the information you provided is inaccurate.