To perform identity verification, please follow the steps below:


1. Navigate to [Account] page, click on [Identity Verification], and click [Confirm] for confirming the notice regarding advice for reading the guidance of identity verification carefully.



2. Choose how to submit files: You need to submit the files below to complete identity verification.

- A photo of the personal information page of your passport or the other identity documents;

- A photo of you holding your passport or the other identity document (showing the personal information page) and a handwritten memo (GOPAX INDONESIA, full name, today's date, and signature);

- Click [Register] in below the title of ID Photocopy for uploading a photo of your passport and/or other identity documents;

- Click [Register] in below the title of Identification Photo for uploading a photo of handwritten memo as mentioned above.


4.Submit photo of personal information page in your passport and/or the other identity documents:

Please make sure you follow the requirements below when submitting the photo of your passport and/or the other identity documents. If the documents you submitted do not match our requirements, it may be denied or revoked. After uploading the identity documents and handwritten memo, please
click [Register] to submit it for identity verification purpose.


※Requirements:

(1) Please ensure your passport or the other identity document is valid: identity verification may fail if your passport or the other identity document is expired or you use another form of identification.

(2) Please ensure that all information on this page is clear and legible:

      - Capture the image in a bright location.

      - Capture the entire outline of the passport or the other identity document.

      - Access to our service may be permanently denied when we detect forgeries.

      - Please only submit photos with JPEG or PNG files. We cannot receive  a photo with PDF file.


5. Submit photo of you holding ID and a handwritten memo (GOPAX INDONESIA, your full name,today's date, and your signature):

To verify your identification, we require a photo of you holding your passport or other identity document in the personal information page, as well as a handwritten note. This is only used for identification purposes. Verifying your identity helps improve the security of your account.


Identity verification may be denied or revoked if the photo does not match the listed requirements below:

※Requirements:

(1) Your face: We require a sharp image taken in a bright place. Please ensure that nothing is blocking the full view of your face.

(2) Passport or the other identity document: Your personal information should be clearly visible.

(3) Handwritten memo: Please write "GOPAX INDONESIA" + full name + today date + your signature.

For example, if today is 23rd of January 2018, please write "GOPAX INDONESIA + Johni Cage + 23/01/2019 + signature".
Affix the memo to your passport or the other identity document while you hold it next to your face.

All text on your memo should be legible. We do not accept photos taken on the date before submission.


(4) Signature: Your signature in handwritten memo shall have the same form with your signature in your identity document. If there is a difference form of your signatures between in the handwritten memo and in your identity document pursuant to our assessment, we may reject your application for being our member.


6. Complete the process: It may take time for the system to verify the files. After you have finished to upload the required photos, click on [Confirm] to complete the process. If the image you submitted is denied, please try again and make sure the above requirements are met.

Once all documents have been submitted, it may take up to 7 days to internally process your request. You can check the status of your  identity verification on the [Account] page. If the documents you submitted do not match our requirements, it may be denied or revoked even after passing Identity Verification.